Customer Feedback for Safe Minor

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Knowledge Base

  1. General Highlights 

    1. SMS and Calls feature removed from SafeMinor
    2. Why would I choose SafeMinor?
    3. Which phones does SafeMinor work on?
    4. Why does the child's phone need Internet?
    5. How many devices can I monitor into my account?
  2. Installation 

    1. How to install or use SafeMinor app?
    2. How to upgrade or reinstall app?
    3. Can I install SafeMinor client remotely?
    4. During registration, I get unauthorized user error.
  3. Login 

    1. Not able to login into SafeMinor portal, get verification error.
    2. What to do if I forgot my password? How can I change my password?
    3. What if I forgot password or username?
  4. Parent App 

    1. Why don't I get incoming/outgoing call log details of my child's device?
    2. Why I didn't get app usage data of my child's device?
    3. Why don't I see other child in my parent app?
    4. How can I change/swap child? How can I see other child's data?
    5. Why I can't see any incoming or outgoing SMS of child's device?
  5. Mobile 

    1. Xiaomi MI mobile setting for SafeMinor?
    2. Huawei device settngs for SafeMinor ?
    3. OPPO phone setting for SafeMinor?
    4. VIVO mobile settings for SafeMinor?
    5. Infinix device settings for SafeMinor?
  6. Location 

    1. Why am I getting too many location data?
    2. Why don't I get location data of my child's device?
  7. Geofence 

    1. What is Geofence?
    2. How to set Geofence?
    3. How will I know if child cross the Geofence?
  8. Screen Time 

    1. What is Screen Time feature?
    2. What Downtime does?
    3. How can I set Downtime?
    4. What will happen in the child's device during downtime?
    5. What can I do with "App Limit"?
  9. Request 

    1. What is Request feature?
    2. How Parent/s can use this feature?
    3. How Child can use this feature?
    4. Is Request feature work in the case of Downtime running?
    5. Is Request feature work in the case of AppLimit expires?
  10. Task 

    1. What is a Task feature?
    2. Who can create tasks?
    3. How does the Task feature work for children?
    4. What choices will parents have when the child submit the tasks?
    5. What if the parent denied the task request of the child?
  11. Setting 

    1. How to change application language?
    2. How can I disable call notification in app?
    3. How can I disable SMS notification?
    4. How can i disable notification of Location/GPS?
  12. Web Portal Usage 

    1. From where can I monitor my children's data?
    2. How to save my cellular data?
    3. How to add another child device into my account?
    4. Why I can't see old data?
    5. Why my child's data not updated from last few hours?
  13. All articles 

    1. What is Geofence?
    2. Why am I getting too many location data?
    3. Not able to login into SafeMinor portal, get verification error.
    4. How to install or use SafeMinor app?
    5. How to change application language?
    74 articles 

Feedback and Knowledge Base